Duration : 24 months contract

Job Description :

The candidate should establish and maintain a working knowledge of the navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.

Responsibilities :

• Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk.
• Accurately document all issues and requests during the initial call.
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• If required, route issues and requests to the appropriate second line of support.
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge of the core products supported by the Help Desk.
• Participate in appropriate training, workgroups, and agency meetings.
• 1st Level Support for Help Desk and Security Incidents.

Experience :

1 years of experience in technical desktop support.

Skills :

• Experience with ServiceNow or other ticket or case management software is a plus.
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word.
• Knowledge of basic accounting principles.
• Excellent communication skills.
• Works well with others.
• Reliable and trustworthy.
• Ability to multi-task and set priorities.
• MS SharePoint knowledge is desirable.
• Ability to write non-technical correspondence and communicate in writing.

Education :

High School graduate with some college; computer science-related degree is preferred.

About US Tech Solutions :

To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Recruiter Details : Name : Anubhav

Name : Anubhav

Email : Anubhav.y@ustechsolutionsinc.com

Internal Reference Id : 24-06887

Last updated : 2024-04-24